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Customer Service Representative

Apply now Job no: 498095
Work type: Permanent - Full Time
Location: Morwell
Categories: Customer Service, Retail Markets

Flexible Work with Local Support? That’s better

Alinta Energy’s Customer Experience hub is rapidly growing and we are now on the hunt for our next Customer Service enthusiasts to join us in 2022. If you’ve ever wanted to try something new or continue your career in customer service, now’s the time with over 40 exciting new opportunities on offer.

We’re looking for dedicated Customer Service professionals to join our local Morwell team that provide quality customer service over the phone and online, whilst demonstrating the value of the Alinta Energy brand to our customers. Work at a Full-Time capacity with with the flexibility to work a hybrid WFH model whilst attending our state-of-the-art Customer Experience Hub.

All successful applicants will begin their Alinta Energy career by attending our comprehensive paid training program delivered by a team of training specialists to help set you up for success in your new career.

Why work for us?

  • Kickstart a new career with an entry level role
  • Learn new skills with paid training
  • Ongoing training and support from on-ground leadership
  • Annual bonus and monthly recognition incentives
  • Hybrid working arrangements combining office-based and work from home
  • Supportive and collaborative environment
  • Free snacks, drinks and coffee

You can learn more about Alinta Energy's Customer Experience Hub by visiting our Morwell journey page and hear testimonials from our current employees.

Working at Alinta Energy you will have access to a range of benefits, such as:

  • Wellness programs including our Employee Assistance Program and free full access to the Headspace application.
  • A generous referral bonus when you refer other employees to work for Alinta Energy
  • 14 weeks of fully paid parental leave
  • Paid community volunteer leave
  • Staff energy discount offer
  • Salary packaging options
  • Discount program for a range of products and services
  • Company paid salary continuance insurance
  • Ability to purchase additional leave

About Alinta Energy

At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering energy costs for customers, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.

Alinta Energy’s Latrobe Valley Customer Experience Hub has created over 250 jobs for the Gippsland region. Working for Alinta Energy will allow you to grow your career whilst gaining exposure to industry-leading technology and develop skills to support and drive customer excellence.

 What you’ll be doing:

  • Handle incoming customer calls and online enquiries, providing exceptional customer service at every interaction
  • Deliver on KPIs and targets relating to sales, responsiveness, quality, and customer excellence
  • Own customer queries, delivering a first call resolution and highlighting potential repeat call drivers
  • Demonstrate the value of the Alinta Energy brand and services at every customer interaction
  • Own and drive self-development with a can-do attitude
  • Maintain effective workplace relationships with the team and leaders to ensure positive customer outcome

Apply today as positions will fill fast, so let’s spread the positive energy together…

Alinta Energy is a Circle Back Initiative employer – we commit to respond to every applicant.

If your application progresses you’ll be required to complete pre-employment background checks. These checks may include but are not limited to right to work checks, reference checks, criminal background checks, qualification checks and additional finance checks for finance related positions. Alinta Energy takes the safety and wellbeing of our people seriously. We require employees to be fully vaccinated against COVID-19 to be able to attend our workplaces.

Click “APPLY” to submit your application. 

Advertised: AUS Eastern Standard Time
Applications close:

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