• Shape customer strategy to drive growth and retention
• Lead insight-driven frameworks that link customer behaviour with Alinta Energy's goals
• Attractive salary package | Energy discounts | Flexible work | Career growth opportunities

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

We understand that flexibility matters when considering your next role. Let us know your requirements, and we’ll carefully consider how we might accommodate them.

About the role

As the Customer Strategy Manager, you’ll drive the development of strategic frameworks and actionable insights that improve how we attract, engage and retain the right customers. Reporting to the Head of Customer & Commercial Strategy, you will lead the development of customer-focused frameworks and strategies that drive acquisition, engagement, and retention of high-value customers. Your work will see Alinta prioritise and deliver initiatives that provide value to the right customers in the right way to ensure Alinta hits its commercial goals for its shareholders and stakeholders.

Why you'll love working here

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

What you'll do

• Lead the development and execution of customer strategy across Retail Markets
• Shape and evolve segmentation, targeting and value proposition frameworks
• Conduct robust analytics using internal and external data to inform marketing, product and service initiatives
• Collaborate closely with cross-functional teams, including Product, Marketing and Finance, to ensure alignment between customer insights and business objectives.
• Manage and mentor the Analyst, Customer Strategy to foster a high-performing, insight-driven team that is known for making evidence-based recommendations to the business that drive commercial value
• Champion a customer-centric culture across Retail Markets, ensuring compliance with company standards and promoting continuous improvement
• Make the insights you generate widely available to the organisation to ensure they are integrated into decision making and the organisation is steered to maximise commercial value

Your experience

• Bachelor's degree in a relevant field such as STEM, Commerce, Economics, Psychology or similar
• 5+ years of experience in customer strategy, insights, or strategic marketing roles, or strategy consulting with relevant project exposure.
• Proficient in SQL, Python, PowerQuery or similar tools for data extraction and manipulation, with a strong ability to validate and sense-check metrics.
• Exceptional problem-solving skills, capable of distilling complex data into meaningful insights for decision-making.
• Strong communication skills, with the ability to present complex analyses in a simple, compelling manner to various levels stakeholders and formats

Please note this role requires full working rights within Australia.

Like what you’re seeing?

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

Our Diversity Commitment

Alinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability. We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing women’s careers.

We look forward to hearing from you.

Click ‘Apply’ to submit your application.