• Own and improve end‑to‑end credit and payments processes
• Permanent full-time role based in Melbourne
• Attractive hybrid work model | Energy Discounts |Career Growth Opportunities

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

We understand that flexibility matters when considering your next role. Let us know your requirements, and we’ll carefully consider how we might accommodate them.

Ready to make a real impact?

The Credit & Revenue Management team plays a critical role in protecting revenue while supporting fair, compliant and customer‑focused outcomes. As Business Process Lead - Credit & Payments, you will own credit risk, collections and accounts receivable process outcomes across Retail Operations. You’ll proactively analyse operational performance, lead continuous improvement initiatives, and act as a key escalation point for complex credit and payment issues. Working closely with Billing, Customer Service, IT, Digital, Compliance, Legal and Finance, you’ll help reduce errors and exceptions, lift process quality and improve customer experience and commercial results.

Why you’ll love working here

At Alinta Energy, we’re taking real action to deliver reliable and sustainable energy for Australia - and that practical approach runs through everything we do. You’ll get clear direction, genuine flexibility, and the support you need to grow, all while working on projects that make a lasting difference. We’re big enough to create impact, but small enough that your ideas and effort will always be seen.

There are plenty of other great benefits of working for Alinta Energy, including flexible working, energy discounts, an Employee Assistance Program (EAP), a paid volunteer day each year, fully stocked kitchens, and lots more.

What you’ll do

• Own end‑to‑end credit and payments process outcomes, ensuring performance meets customer, commercial and regulatory expectations
• Analyse daily operational performance across credit, collections and accounts receivable to identify risks, errors and improvement opportunities
• Lead the design, documentation and optimisation of credit and payments processes, including post‑implementation reviews
• Partner with Billing, Customer Service, IT, Digital, Compliance, Legal and Finance teams to deliver sustainable process and system improvements
• Act as a key escalation point for complex credit and payment issues that cannot be resolved within operational teams
• Support regulatory and operational reporting, including data validation, trend analysis and issue remediation
• Drive continuous improvement initiatives that reduce exceptions, strengthen controls and improve customer experience

Your experience

• 2-3+ years’ experience in a similar role within credit management, collections or accounts receivable in a large or complex organization, ideally in a highly regulated industry such as energy, telco or banking
• Strong understanding of end‑to‑end credit and payment processes, including risk management, remediation and exception handling
• Proven experience leading process improvement initiatives from analysis through to implementation and review
• Strong analytical and problem‑solving skills, with the ability to translate data into practical, measurable actions
• Experience working across multi‑disciplinary teams and influencing outcomes without direct people management responsibility
• Confident communicator with the ability to engage senior stakeholders and present clear, well‑reasoned recommendations

Please note this role requires full working rights within Australia.

This role suits a commercially minded, process‑driven professional who thrives in complex operational environments and enjoys improving customer and financial outcomes through structured change.

Like what you’re seeing?

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

Our Diversity Commitment

Alinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability. We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing women’s careers.

We look forward to hearing from you.

Click ‘Apply’ to submit your application.
Closing date: Sunday 22nd March